Telegram-first support workspace

Turn Telegram messages into real support tickets.

Constructon helps small businesses manage Telegram leads, support requests, operators, and customer history from one clean dashboard without forcing clients to leave Telegram.

Start Telegram Pilot See Demo Flow

TicketsOperatorsSource trackingAI drafts

Telegram support flow

From client message to assigned conversation in seconds.

New Telegram request

Anna asks about tomorrow's booking.

Operator assigned

Maria takes ownership in the workspace.

Reply sent back

Client gets the answer directly in Telegram.

The real problem

Telegram is where your customers are.But team support needs structure.

Constructon keeps Telegram as the client channel.

Behind the scenes it adds tickets, ownership, history, attribution, and operator workflow.

1Pain

Lost messages inside long chats

2Pain

No clear operator ownership

3Pain

Customer history starts from zero

4Pain

Campaign source is invisible

5Pain

Multilingual support is slow

How Constructon works

A simple operating layer between Telegram and your support team.

01Connect your Telegram entry point

02Every message becomes a ticket

03Operators manage requests together

04Track where customers came from

05Use AI assistance when needed

Unified Telegram Inbox

Every customer message becomes a structured conversation in one workspace.

Operator Workflow

Assign, reply, close, and review requests without losing context.

Customer History

Your team sees previous messages, status changes, and operator replies.

Tracked Links

Separate clients by campaign, QR code, landing page, or Telegram entry point.

AI Assistance

Translation and draft replies help operators move faster while staying in control.

Workspace Roles

Owners, admins, and operators get the access they need for support operations.

Stop losing customers in Telegram chats.

Turn messages into tickets, operators, tracked conversations, and a shared support history.

Telegram-first CRM

Engineered for
the modern era.

Pushing the boundaries of what's possible on Telegram. Scale your business with native-feeling components.

Business Profile

Turn your workspace into a public showcase with custom branding and contacts.

Tier 1

Management Hub

Powerful desktop dashboard to manage workflows, operators, and AI scenarios.

Tier 2

Native CRM

The first CRM built inside Telegram. Structured sales without leaving the chat.

Tier 3

Smart Security

Automated anti-spam and link filtering to keep your communities safe.

Tier 4

Mini App Booking

Integrated booking system for services and slots directly in Mini Apps.

Tier 5

AI Workflows

Visual node-based builder for complex automation and AI agents.

Tier 6

Global Support

Real-time AI translation for seamless communication across any language.

Tier 7

Product demo

A customer writes. Your team sees the full context.

Anna clicks your Telegram link from Instagram, asks a question, and Constructon turns it into a ticket with owner, source, status, and saved history.

Client writes in Telegram

Ticket is created

Operator replies from dashboard

History and source are saved

Telegram tickets

See every Telegram conversation as a manageable ticket.

Client	Source	Status	Operator
Anna K.	Instagram bio	New	Maria
Repair lead	QR reception	In progress	Oleg
Clinic client	Telegram ad	Waiting client	Nina
Return request	Shop link	Closed	Alex

Use cases

Built for businesses that already sell, book, or support through Telegram.

Local service businesses

Beauty salons, repair services, clinics, tutors, delivery teams.

Agencies and small teams

Teams that need ownership, shared context, and clean follow-up.

Online sellers

Orders, questions, returns, and customer follow-ups in Telegram.

Communities and paid groups

Onboarding, moderation, support, and member questions.

International support

Translation and draft replies for multilingual customers.

Workspace trust

Designed with workspace isolation, roles, and auditability in mind.

Telegram Login authentication

Owner, admin, and operator roles

Stored conversation history

Tracked bot links and entry points

Security hardening is part of the production roadmap, so early access is configured manually with each business.

FAQ

Short answers for Telegram-first teams.

Early access

Pilot plans for Telegram-first support teams.

Concierge onboarding

We are onboarding a limited number of businesses manually to configure workspaces, tracked links, operators, and the first support flow.

Individual

A focused plan for solo operators turning Telegram into the main sales and support desk.

1000Stars / 30 days

1 workspace
No invited operators
$5.00 included AI budget
Admin control inside Telegram
Client intake via bot deep links
Core ticket and reply lifecycle

Extended

Team growth

Built for growing teams that need more routing, more collaboration, and more automation surface.

3000Stars / 30 days

3 workspaces
1 operator seat
$20.00 included AI budget
Advanced entry links and attribution tags
AI translation and reply assistance
Shared workspace reporting

Business

For multi-workspace operations preparing for heavier automation, governance, and monetization.

7000Stars / 30 days

Unlimited workspaces
5 operator seats
$75.00 included AI budget
Multi-workspace governance
Higher operational capacity
Priority path for advanced rollout

Payments and onboarding are currently handled manually during the early access phase.

Start your Telegram support pilot

Give your team a real workspace behind Telegram.

We will help configure your workspace, bot entry point, operators, tracked links, and first customer support flow.

Request Pilot Test the Bot

Manual onboardingDashboard repliesTracked linksOperator workflow